Taking the steps to legitimise your business is something every forward-thinking entrepreneur should consider, especially those specialising in the field of technology.
And one of the most effective ways of putting up a professional image in front of your clientele is by setting up a dedicated professional number for your business.
A professional number, like a 1300 number if you’re an Australia-based company, offers a variety of features exclusive only to business numbers.
From robust call forwarding options to access to more connectivity options, professional numbers don’t only improve your professional demeanour, but they also make the internal communication process flow dramatically easier.
Want to know these pros in more detail? We got you. Here are seven benefits of getting a business phone number for your technology business.
1) Country-Wide Coverage
No matter where your business is located in the country, a business number helps provide a single point of contact for customers to call.
For Australian citizens, 1300 numbers like Telcowork’s 1300 Numbers are one of the most sought-after professional phone number codes around.
Unlike personal numbers, these numbers have no area codes, meaning that when people call, they only need to know one number since you share a single point of contact across all your branches, no matter what territory your office is in.
For the cost of a local call, Australians can call each other wherever they are in the country as long as there’s a cellular signal. A call originating from Sydney can go all the way to Perth.
2) Boosts Brand Image
Let’s face it, keeping up with the times is not a mere suggestion for technology companies—it’s an absolute must if you want to survive and thrive.
With a plethora of tools and software, including IVR software, that can support tech operations, you’re not in any particular shortage of ways to streamline your operational and accounting processes.
But you don’t have to tuck all your bells and whistles behind your operations—you can harness the power of a business phone number to show customers that your firm means business.
If you’re using a standard personal number, potential customers may feel hesitant to fully trust you in dealings because of the implication that they’re calling a personal number.
It can subtly make your company feel small and undeserving of full-fledged partnerships with larger companies.
A professional number, on the other hand, instils a sense of professionalism in your business. This can make clients, especially new leads, feel that you are trustworthy and legitimate, which can pave the way for mutually beneficial partnerships.
3) Streamlines Communication
Another perk of business numbers is that they make it easier for customers and stakeholders to contact the right party without necessarily knowing their specific number.
Whether you’re the owner of a startup or an executive in a large multinational company, you’ll want to foster effective internal and external communication channels by removing as much friction in the call management process.
A business number is excellent in that regard, helping facilitate multichannel communication for both employees and customers alike.
One of the major uses of business numbers is their rerouting and point redirection systems.
To show this in action, a customer calls the centralised business number—which has been set up to receive outbound calls.
Once they get through that, they can then ask to be redirected to the channel in whatever company department they’re seeking to connect with.
The rerouting process can be automated (i.g. pressing numbers in a dial) or manually answered. It’s also possible to set up voicemails in advance for inquirers to leave their messages.
4) Guaranteed Longevity
Another perk of using a business phone number is that it can be used for your entire business’s lifespan.
While you can get away with doing that with personal numbers in some countries, some countries require personal phone number holders to get a new phone number if they relocate to different states, namely Australia and American numbers.
If you own a personal number and your business falls under these territories, it can be troublesome getting ahold of all your customers and informing them of a sudden number change.
The best thing you can do to circumvent this is to get a business phone number. This number remains consistent for the entire duration you’re subscribed to it.
And with some companies, you can even purchase specific number combinations to increase your chances of getting remembered and contacted.
As such, the best way to ensure your business’s traffic doesn’t decline when you relocate, consider switching to a business number as soon as you can.
5) Compatibility With Multiple Devices
Tech companies can capitalise on business numbers for their ability to seamlessly integrate with diverse devices. These include cloud-based phones, phone answering services, and interactive voice response (IVR) technologies.
This expanded infrastructure grants businesses multiple communication options, which can help them reach more people and allow enhanced responsiveness overall across various platforms.
Furthermore, multi-device compatibility helps increase productivity, reducing the need to switch software to communicate virtually the same thing.
Furthermore, the IVR technology supports automation processes, improving efficiency in handling high-volume calls like customer queries.
6) Better Customer Service
Let’s face it, getting complaints from customers is something no technology business owner wants to deal with, especially if they’re juggling multiple other pressing tasks.
That said, the opposite is also true—no customer wants to deal with customer service people who are difficult to reach or slow to respond.
One solution for this is to set up a business number that can handle multiple callers at a time.
IT firms can set up the business number in a way that redirects customers to open technical customer support lines, allowing prompt responses to various inquiries.
Companies can even utilise extension numbers to categorise queries, so that each question can be answered by a true subject matter expert.
All of that comes from just a single number, which can be a tremendous help in fostering loyalty and improving your business reputation.
7) Transparent Insights
Raw data is one of the most valuable metrics a company can acquire. That said, with only a personal phone number, the amount of data you can extract is quite limited.
However, if you are on a business phone number, you have a breadth of options that you can use to gain insights and expand your analytics.
For instance, business numbers can gain metrics like call volume, peak calling times, and average length of call time.
These phone numbers can also be tracked and recorded, allowing your business to harness customer data to curate a better user experience.
With over a decade in the tech field, Bogdan blends technical expertise with insights on business innovation in technology.
A regular contributor to TMS Outsource's blog, where you'll find sharp analyses on software development, tech business strategies, and global tech dynamics.
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